An AI agent that answers your customers, day and night.
Answers on the channels your customers already use
- Messenger
- Telegram
- Website chat
- Discord
What your agent does
Answers from your business
It learns your services, prices, policies and frequent questions from what you give us, and searches them before it replies, so its answers are yours.
Understands voice notes and photos
Customers can send a voice note or a picture, and the agent understands it and replies, the way a person on your team would.
Qualifies and captures leads
It asks the questions your team would ask and saves the answers to the customer's record in Nylix CRM.
Books appointments
With Nylix Bookings it checks real availability, then books or cancels in your diary, for the right member of staff.
Hands over to a person
When a customer asks for someone, or a question needs a human, it flags the conversation and your team takes over with the whole history.
Speaks your customer's language
It replies in the language the customer writes in, Arabic included, and sends buttons, lists, locations and files where they help.
One platform. The AI answers, your team takes it from there.
Answers firstThe AI agent replies in seconds, day and night, and knows when to hand over.
Where your team works
Every conversation, the AI's included, in one shared inbox with assignment and internal notes.
Nylix CRM
Contacts, leads and pipelines, filled in from the conversations themselves.
Nylix Bookings
Real availability, booked by the AI or by your team.
One conversation, start to finish
- Instagram
Sara sends a message at 11pm: is the 3-bedroom still available?
- Nylix Bots
The agent answers in seconds and asks about her budget and the area she wants.
- Nylix CRM
Her budget and area are saved to her contact, as a new lead.
- Nylix Bookings
She picks Thursday at 6pm, and the viewing goes into Omar's diary.
- Nylix Inbox
In the morning Omar reads the whole conversation and takes it from there.
You stay in control
On or off, channel by channel
Let the agent answer your website chat while your team handles WhatsApp itself. Change it whenever you like.
Take over any conversation
Step into a conversation and the agent stops replying there until you hand it back.
Your own instructions
Add standing instructions from your portal, like opening hours or this week's offer. They apply from the next message.
See how it is doing
Results show how many conversations the agent handled and how many it handed to your team.
Follow up, not just reply
How you get started
- 01
Tell us about your business
Your services, prices and policies, the questions customers ask most, and the channels they use.
- 02
We build and test your agent
We set it up with your information and tone, connect your channels, and test it with you before it goes live.
- 03
Go live, stay in control
The agent answers around the clock while your team watches, takes over and adjusts from Nylix Inbox.
Questions
Will it replace my team?
No. It takes the first reply and the repetitive questions, and hands the rest to your team with the full conversation, so people spend their time where they matter most.
What does it know about my business?
What you give us: services, prices, policies, frequent questions and documents. It searches that before it answers, and when it does not know, it offers a person rather than guessing.
Which languages does it speak?
It replies in the language your customer writes in, including Arabic and English.
Can I turn it off?
Yes, for one channel or for all of them, at any time. With the AI off, every message still arrives in Nylix Inbox for your team to answer.
Do I need Nylix Inbox as well?
Nylix Bots runs inside Nylix Inbox, so every conversation the agent has is in front of your team. Add Nylix CRM and Nylix Bookings when you need them.