Every customer conversation, in one inbox.
One inbox for every channel
- Messenger
- Telegram
- Website chat
- Discord
Built for a team, not a single phone
Every channel in one list
Messages from every app land in the same inbox, so nobody has to check five apps or pass a phone around. Mark each conversation open, snoozed or closed.
Clear ownership
Assign a conversation to a teammate. Unread is tracked for each person, so nothing gets answered twice and nothing is missed.
Internal notes
Discuss a customer inside the conversation and @mention a colleague. The customer never sees it.
The whole customer beside the chat
Their history and details sit next to every conversation. The same person on WhatsApp and Instagram becomes one contact.
Replies that arrive
Send photos and files. When WhatsApp's 24-hour reply window has closed, an approved template message still reaches the customer.
Roles for your team
Owners run the account, managers handle campaigns, setup and the agents, and agents answer customers. Everyone signs in with their own account, on a computer or a phone.
Turn the AI on where it helps
Your team answers
Every message comes to the inbox and a person replies. No AI involved, and no AI costs.
The AI answers, your team steps in
With the Nylix Bots add-on, the AI replies in seconds, day and night, using your business information. Your team watches the inbox and can take over any conversation, with the full history in front of them.
One platform. The AI answers, your team takes it from there.
Answers first
The AI agent replies in seconds, day and night, and knows when to hand over.
Where your team worksEvery conversation, the AI's included, in one shared inbox with assignment and internal notes.
Nylix CRM
Contacts, leads and pipelines, filled in from the conversations themselves.
Nylix Bookings
Real availability, booked by the AI or by your team.
One conversation, start to finish
- Instagram
Sara sends a message at 11pm: is the 3-bedroom still available?
- Nylix Bots
The agent answers in seconds and asks about her budget and the area she wants.
- Nylix CRM
Her budget and area are saved to her contact, as a new lead.
- Nylix Bookings
She picks Thursday at 6pm, and the viewing goes into Omar's diary.
- Nylix Inbox
In the morning Omar reads the whole conversation and takes it from there.
How you get started
- 01
Tell us how you work
Which channels your customers use, who is on your team, and whether you want the AI.
- 02
We connect your channels
Website chat and Telegram you can add yourself. We connect WhatsApp, Messenger and Instagram with you, through Meta.
- 03
Your team signs in
Everyone gets their own login and starts replying from one place.
Questions about Nylix Inbox
Do I need the AI?
No. Nylix Inbox works as a shared inbox on its own. The AI assistant, Nylix Bots, is an add-on you can turn on later, and only on the channels you choose.
Which channels does it support?
WhatsApp, Instagram, Facebook Messenger, Telegram, Discord, and a chat widget for your website.
Can I use my existing WhatsApp number?
WhatsApp needs a WhatsApp Business account approved by Meta. We help you set it up and connect it, and we look at whether your current number can be moved or a new one is better.
How much does it cost?
It depends on the size of your team, your channels and the add-ons you choose. Tell us what you need and we will send you a quote.
How do existing clients sign in?
At inbox.nylixai.com, with the account your workspace owner set up for you.
What happened to Nylix Bots?
Nylix Bots is now the AI add-on inside Nylix Inbox. Assistants that are already running keep working, and the inbox is where your team reads and answers their conversations.